Refund & Cancellation Policy

NexL Solutions · Effective date: 6 August 2026

1. Scope

This policy explains how cancellations and refunds work for NexL Solutions apps and forms part of our Terms & Conditions. Different rules apply depending on how you purchased.

2. Purchases through the Google Play Store

Where an app or subscription is bought through Google Play, billing, cancellations and refunds are handled by Google Play under the Google Play refund policy. To cancel a subscription: open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions → select the app → Cancel subscription. Cancelling stops future renewals; you keep access until the end of the current billing period. Refund requests for Play purchases are made through Google Play, though we are happy to assist.

3. Direct purchases and one-time licences

For apps bought directly from us (not through Google Play), or one-time licences:

• Before activation: if you have paid but not yet received or activated the software, you may request a full refund.
• Technical faults: if the software does not work as described and we are unable to resolve the problem within a reasonable time, you may request a refund within 7 days of purchase.
• After activation: because the product is digital software delivered in full at the point of sale, fees are otherwise non-refundable once the software has been activated and is functioning as described.

4. Annual plan cancellation

You may cancel an annual plan at any time. Cancellation stops the next renewal and prevents further charges; your access continues until the end of the period you have already paid for. We do not provide pro-rata refunds for the unused part of a period except where required by law or in the case of an unresolved technical fault.

5. Free trials

If an app offers a free trial, you will not be charged during the trial. Unless you cancel before the trial ends, it may convert into a paid plan at the then-current price. You can cancel at any time during the trial to avoid being charged.

6. How to request a refund or cancel

For Google Play purchases, use the Google Play steps above. For direct purchases, email nexlsolutions2026@gmail.com with your name, the app, the date of purchase and the reason. We aim to respond within 3 business days.

7. How approved refunds are paid

Approved refunds for direct purchases are made to the original payment method. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to appear depends on your bank or payment provider.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available at this address with the effective date shown above.

9. Contact

NexL Solutions
Chaithram, Iravan, Pathanamthitta, Kerala — 689691, India
Phone: +91 88910 03600
Email: nexlsolutions2026@gmail.com